Orders received by 12:00 p.m. (noon) ET Monday – Friday will be shipped within 24 hours. Orders received on public holidays in the USA will be shipped the next business day.

Delivery Times

USA: Usually 1 – 4 business days but up to 7 days
Canada: Usually 2 – 12 business days but up to 30 days
International: Usually 7– 14 business days but up to 30 days

Please note that Che CIGAR ACCESSORIES are shipped directly by the supplier and usually take 1 – 4 weeks to arrive but sometimes as long as 10 weeks.

Returns

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 – 10 business days), the time it takes us to process your return once we receive it (3 – 5 business days), and the time it takes your bank to process our refund request (5 – 10 business days). If you need to return an item, simply login to your account, view the order using the 'Complete Orders' link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.