You may pay by credit card using the Shopify/Stripe payment option or by PayPal. All major credit cards are accepted and securely processed.
Orders received by 12:00 p.m. (noon) ET Monday – Friday will be shipped within 24 hours. Orders received on public holidays in the USA will be shipped the next business day.
USA: Usually 1 – 4 business days, but sometimes up to 7 days
Canada: Usually 2 – 12 business days, but sometimes up to 30 days
International (rest of world): Usually 7– 14 business days, but sometimes up to 30 days You will receive a shipping confirmation e-mail from USPS once your order has been shipped. This e-mail will include your USPS tracking number, which you may use to track your order. If a USPS carrier attempts to make a delivery when no one is home, the package may be put in a safe place, such as a milk box, porch or garage. Otherwise, the carrier will leave a delivery notice indicating where and when you can pick up your package — typically at your local post office.
Holiday shipping guide
Due to the overwhelming shipping volume during December, The Che Store can not guarantee items to be delivered before Christmas if they are ordered after the dates below. USA
Standard shipping deadline/flat rate: December 17th Expedited shipping deadline/flat rate: December 19th Express shipping deadline/flat rate: December 20th
Canada
Standard shipping deadline/flat rate: December 3rd Expedited shipping deadline/flat rate: December 10th Express shipping deadline/flat rate: December 16th
International
Standard shipping deadline/flat rate: November 23rd Expedited shipping deadline/flat rate: December 8th Express shipping deadline/flat rate: December 16th
If a USPS carrier attempts to make a delivery when no one is home, the package may be put in a safe place, such as a milk box, porch or garage. Otherwise, the carrier will leave a delivery notice indicating where and when you can pick up your package — typically at your local post office.
Orders are shipped at a flat rate
regardless of the number of items in the order.
Order one item or twenty, the shipping costs is the same. For order of $75 or more within the Continental USA, shipping is FREE. There are no additional fees. However, orders placed from outside of the USA may be subject to additional taxes, levies, and tariffs as required by the local or federal taxing authority. Any fees levied against an order are the sole responsibility of the customer and failure to pay these fees may prevent the shipment from entering the country. The Che Store does not accept responsibility for these charges and encourages customers to contact their local taxing authority prior to placing the order. All orders will be processed same day if received by 12:00 pm ET, otherwise they will be shipped the next business day. (Business days are Monday through Friday.)
Flat rates USA
Standard (2 – 7 business days):
FREE
for orders of $75 or more within the Continental USA) Standard (2 – 7 business days): $7.99 USD Expedited (1 – 3 business days): $29.50 USD Express (1 – 2 business days): $42.50 USD
Canada
Standard (4 – 10 business days): $10.95 USD Expedited (3 – 6 business days): $32.50 USD Express (1 – 2 business days): $60.00 USD
International (rest of world)
Standard (5 – 20 business days): $17.95 USD Expedited (3 – 10 business days): $48.50 USD Express (2 – 5 business days): $85.00 USD
Tracking
For standard shipping, tracking is only available within the USA. Once a package leaves the USA, it is no longer tracked. Neither USPS nor the destination country's postal service track a package when it leaves the USA. For both expedited and express shipping, tracking is included for all destinations.
Yes. The following conditions apply to international orders
  • All payments are in US dollars (USD)
  • Orders shipped outside of the United States may be subject to additional taxes, levies, and tariffs as required by your local or federal taxing authority. Any fees levied against an order are the sole responsibility of the customer and failure to pay these fees may prevent your shipment from entering your country. The Che Store does not accept responsibility for these charges and encourages you to contact your local taxing authority prior to placing the order.
  • Official Customs Agents may open international orders to review their contents.
  • If you choose 'First-Class Mail International' as your shipping option, then your order can take up to 60 days (45 business days) to arrive and we will not be able to put in a claim until after that time if it has gone missing.
  • Items are shipped in accordance to the Terms and Conditions of the United States Postal Service and current federal policies. Deliveries to a few nations subject to various federal trade restrictions are not available. Customers who attempt to place an order from these nations will be contacted accordingly.
  • Tracking is only available within the USA. Once a package leaves the USA, it is no longer tracked. Neither USPS nor the destination country's postal service track a package when it leaves the USA.
  • Should you receive a damaged or defective item from The Che Store, you may return it for a full refund or exchange within 30 days of receiving it. All returned merchandise must include all original factory packaging, materials, and/or documentation. Please use caution when unpacking your order. we are not responsible for items damaged during unpacking. Merchandise returned to us in new condition (unused and/or unopened) will be refunded the full purchase price, less shipping and handling charges. Washed and/or worn clothing is not returnable.
    If you're returning a package because it arrived damaged or because you received the wrong item, you will not be charged a return shipping fee. However, if you have changed your mind on the item then you are responsible for the return shipping fee. Clothing worn or washed can not be returned. All other products may be returned provided they are in original packaging, unused, and undamaged. All returned items will be refunded the value of the product only less a $2.50 restocking fee. Upon receiving your goods, and provided they are in "as new" condition, we will refund your credit card and send you an e-mail notification accordingly. For more information about returns, please contact The Che Store.
    If you received a wrong or damaged item and need to exchange it for the same item, then contact The Che Store to request a replacement. You will not be charged a return shipping fee. If you would like to exchange an item for a different one, please return the original item (shipped at your expense) and place another order for the item you wish to purchase. You will be refunded your original purchase price less a $2.50 per order restocking fee once we receive the item. It takes 3 – 5 business days to process returns once they arrive at our fulfillment center. Clothing worn or washed can not be returned, all other products may be returned provided they are in original packaging, unused and undamaged. For more information about exchanges, please contact The Che Store.
    The USPS has periodical delays in their shipping times due to do holidays, adverse weather or mishandling. If you think the delivery of your package is unreasonably late then contact The Che Store about tracking your package. Occasionally packages are returned to us as undeliverable. When the carrier returns an undeliverable package to us, we issue a refund (excluding shipping charges). We are unable to re-ship orders that are returned to us as undeliverable. If you would still like to purchase items that were undeliverable, you are welcome to place a new order on our web site. If you suspect your order cannot be delivered as addressed and you have not received confirmation of its return or refund after four weeks from the estimated delivery date, then contact us about package delivery.
    You may cancel your order within 60 minutes of placing it by contacting us. While we can't guarantee cancellations made after 60 minutes, if your order has not entered our order processing window, we may still be able to cancel your order. For your convenience, we'll send you an e-mail letting you know whether your order cancellation was successful. It may take 2 – 3 business days to confirm your request. If your cancellation was not successful, you can always return your order for a refund, less the shipping fees, within 30 days of the date of shipment.
    You will receive a shipping confirmation e-mail from USPS once your order has shipped. This e-mail will include your USPS tracking number and a link to the USPS order tracking page. Due to tracking limitations of the United States Postal Service for international orders, package tracking is currently unavailable for most deliveries.
    No. The Che Store accepts only credit card and PayPal payments.
    No. The Che Store accepts orders only online.