Need help while
shopping at theCHEstore.com? Have a question about placing your
order, or what to do once you've made your first purchase? This
convenient online service guide will help answer your questions.
·How do I place an instant
order online with a credit card?
Ordering online at theCHEStore.com is fast and easy! Simply
follow the steps below to complete your purchase online.
1.
Browse theCHEstore.com for items you
would like to order. If you need help finding an item,
use the search facility, located near the top of each
page, to find it.
2.
When you have found an item you would
like to purchase, then enter the quantity, select the
style, and click the "+ add to cart"
button.
3.
Continue to browse, and add more items
to your order, if you like.
4.
When you are done shopping, click the
"» checkout" button to
go to the checkout form.
5.
Enter your name and address, and the
shipping location if different from that given in your
personal information. (Note: Please make sure this information
is correct, as you will not have the option to modify
it once you've passed this page!)
6.
Select your payment preference, either
"credit card" or "PayPal"
(Please click here
to learn more about your payment options.) Click
the "» checkout" button
to go to the shipping options.
7.
Select one of the shipping options listed.
To facilitate your decision, there is next to each option
an estimated time of delivery and cost. The cost is automatically
calculated by USPS based on the total weight of the items
in your order and is neither determined nor inflated by
theCHEstore.com. After you have made your selection, click
on the "» checkout" button
to go to the order summary page.
8.
The order summary lists the cost of
the items ordered, shipping, and handling, and the grand
total. Check that all this information is correct and
then click the "» checkout"
button to go to the payment page.
9.
If you had selected "credit card"
as your payment method, you will transfer to the Moneris
Solutions secure server to enter your credit card information.
If you had chosen "PayPal" then you will transfer
to the PayPal secure server and have the option of paying
with or without a PayPal account. In either case, enter
the information required and then conclude the payment
processing by clicking on the "Process Transaction"
button (Moneris) or "" (PayPal) to go to theCHEstore.com
"Thank You" page.
10.
The "Thank You" page displays
the complete details of your order. (A copy of this is
sent to your e-mail address.) Check to make sure all of
the information in it is correct. That is it. The entire
checkout procedure should not take more than five minutes
to complete.
11.
Both theCHEstore.com and either Moneris
Solutions or PayPal immediately sends an order details
confirmation to your e-mail address. Please retain these
as you may need the information in them should you enquire
about your order.
·Can I fax in an order
and pay for it with my credit card?
Yes. You can use theCHEstore.com
Manual Order Form
to fax in your order and pay for it with your MasterCard or Visa.
It is simple and fast to do! Simply follow the steps below to
complete your purchase by fax and pay for it with your credit
card.
Fill in the "BILLED TO" section
with all the details indicated. Fill in the "SHIPPING
TO" section ONLY if it is different from your billing
address.
3.
Fill in the "METHOD OF PAYMENT"
section by ticking either the MasterCard or Visa check
box and writing down your credit card details. (Note:
If you are concerned about faxing your credit card details,
please tick the check box below the credit card options
and we will phone you to collect that information.)
4.
Select the type of shipping you prefer
in the "SHIPPING CHARGES" section. (Note:
After we receive your fax order form, we will e-mail you
back with the cost of the shipping option you selected
and the final total of your order.)
5.
Now you are ready to shop! Please take
your time and browse theCHEstore.com store for the items
you would like to order. As you see the items you want,
simply fill in all their details at the bottom of the
order form and make sure to include the product i.d.,
description, size, quantity, unit cost, and sub-total.
6.
Fax your order form to theCHEstore.com
at 1-866-759-2068 (toll-free). If you are unable to fax
your order form, then scan the form and e-mail it to theCHEstore.com
at info@thechestore.com
as an attachment.
7.
When we have received your order form,
we will reply by e-mail within 24 hours (during the business
week) with the shipping costs and to finalize your order.
8.
Approve or cancel the final costs by
e-mail. Once we receive your approval, we will process
your credit card and ship your items immediately.
9.
Both theCHEstore.com and its payment
processor, Moneris Solutions, immediately send an order
details confirmation to your e-mail address. Please retain
these as you may need the information in them should you
enquire about your order.
Yes. You can still pay the "old fashion" way, by mailing
in a payment to theCHEstore.com. Send us your order by e-mail
or by faxing in a completed Manual
Order Form
and then send your payment to theCHEstore.com by regular mail.
Simply follow the steps below to place an order and pay for
it without a credit card.
1.
E-mail theCHEstore.com all the details
of your order to info@thechestore.com,
making sure to include your name, full shipping address,
telephone number, and e-mail address, along with all the
order details, including product ID, description, size,
and quantity, or,
When we have received your e-mail order
or your order form, we will reply by e-mail within 24
hours (during the business week) with the shipping costs
and to finalize your order.
4.
If you approve the final costs in our
e-mail, then mail in your payment, made out to The Che
Store, to the address given at the top of the form.
You may pay by one of the following ways:
·
Money Order —
gets you immediate shipping.
·
Western Union M.O.
— gets you immediate shipping. (Note: Actual
M.O. must be mailed in.)
·
Certified Check
— gets you immediate shipping.
·
U.S. International Postal
Money Order — gets you immediate
shipping, but please make sure it's
the PINK M.O.
(for international), not the green M.O. (for
U.S.A.).
(Note: we do NOT accept any non-certified
funds, including personal checks.)
Please make sure to INCLUDE a copy of the e-mail or the
order form with all your details.
5.
We will fill your order and ship it
within 24 hours (during the business week) of receiving
your payment.
6.
theCHEstore.com immediately sends an
order details confirmation to your e-mail address. Please
retain this as you may need the information in it should
you need to enquire about your order.
You will receive a shipping confirmation e-mail from USPS once
your order has been shipped. This e-mail will include your USPS
tracking number. Due to tracking limitations of the United States
Postal Service for international orders, package tracking is
currently unavailable for most deliveries.
Please
click here
to go to the USPS "Track & Confirm" web page.
IMPORTANT NOTICE ABOUT YOUR DELIVERY: Due to heightened security
concerns with the postal service, U.S. customers, please allow
up to 10 business days for delivery of your product. International
customers, please allow up to 5 weeks at least for delivery
of your product. If you have not received your order within
this time frame, please contact our Customer Service Department
here.
If you have misplaced the tracking number you received from
USPS, theCHEstore.com can still find your order.
Please
click here
to contact theCHEstore.com if you have lost your tracking number.
Please note that you will need your Order ID for this.
The Order ID is included in the original order confirmation
e-mail that you received from theCHEstore.com after you placed
your order.
You may cancel your order within 60 minutes of placing it. Simply
follow these steps:
1.
Click on the "Contact" link at the top
of the page.
2.
Complete the contact form with your
name, e-mail address an Order ID. Ensure you select "Cancel
your order" from the "Subject" drop-down menu.
3.
Click on the submit button to submit
your request to cancel your order.
What if it has been more than 60 minutes since
I placed my order?
While we can't guarantee cancellations made after 60 minutes,
if your order has not entered our order processing window, we
may still be able to cancel your order.
For your convenience, we'll send you an e-mail letting you know
whether your order cancellation was successful. It may take
2-3 business days to confirm your request.
A
Final Note:
If your cancellation was not successful, you can always return
order for a refund, less the shipping fees, within 30 days of
the date of shipment.
Please click here
for information about returning your order.
Orders received by 12:00 p.m. (noon) EST Monday-Friday will
be shipped within 24 hours and delivered
by USPS.
Please note that
backorders sometimes do happen. When an item is not in stock, we will wait for it before shipping your order. We try to keep all our merchandise in stock but sometimes an item is in heavy demand on a particular day and we run out of it. It's never more than 4 weeks, but usually around a week, before the item is back in stock. If we're out of an item in your order, we will notify you.
Please
note that orders will not be shipped on the following holidays,
but will be on the next business day.
January 1 — New Year's Day
Third Monday in January — Martin Luther King Jr.'s Birthday
Third Monday in February — Washington's Birthday (President's
Day)
Last Monday in May — Memorial Day
July 4 — Independence Day
First Monday in September — Labor Day
Second Monday in October — Columbus Day
November 11 — Veterans Day
(N.B. If November 11 is Saturday or Sunday, then holiday will
be Friday or Monday, respectively.)
Fourth Thursday in November — Thanksgiving Day
December 25 — Christmas Day
U.S.A.: Usually 1-4 business days, but sometimes up to 7 days Canada: Usually 2-12 business days, but sometimes up to 30 days International (rest of world): Usually 7-14 business days, but sometimes up to 30 days
You will receive a shipping confirmation e-mail from USPS once
your order has been shipped. This e-mail will include your USPS
tracking number, which you may use to track your order.
Please click here
to go to the USPS "Track & Confirm" web page.
What if I'm not home to receive my package? (U.S.A.
only)
If a USPS carrier attempts to make a delivery when no one is
home, the package may be put in a safe place, such as a milk box,
porch or garage. Otherwise, the carrier will leave a delivery
notice indicating where and when you can pick up your package
— typically at your local post office.
Orders are shipped at a flat rate regardless of the number of items in the order. Order one item or twenty, the shipping cost is the same. There are no additional fees.
Flat rates:
U.S.A.: $6.95 per order, regardless of the number of items in the order Canada: $10.95 per order, regardless of the number of items in the order International (rest of the world): $15.95 per order, regardless of the number of items in the order
IMPORTANT NOTICE: Orders placed from outside of the U.S.A. may be subject to additional taxes, levies and tariffs as required by your local or federal taxing authority. Any fees levied against an order are the sole responsibility of the customer and failure to pay these fees may prevent your shipment from entering your country. theCHEstore.com bears no responsibility and does not pay for these fees and taxes and encourages you to contact your local taxing authority prior to placing the order.
In our experience, additional fees are rarely applied.
We'll gladly accept orders from many countries around the world.
Here are just a few things to keep in mind:
·
All prices are in US dollars ($USD)
·
Orders placed from outside of the United
States may be subject to additional taxes, levies, and
tariffs as required by your local or federal taxing authority.
We do not accept responsibility for these charges.
·
Official Customs Agents may open international
orders to review their contents.
Please note that if you choose 'First-Class
Mail International' as your shipping option, then your order
can take up to 60 days (45 business days) to arrive and we will
not be able to put in a claim until after that time if it has
gone missing.
We ship to the following countries:
Please click here
to contact theCHEstore.com if your country is not listed.
o Argentina
o Aruba
o Australia
o Austria
o Bahamas
o Barbados
o Belgium
o Bermuda
o Brazil
o British Virgin Islands
o Canada
o Cayman Islands
o Chile
o Costa Rica
o Cyprus
o Denmark
o Dominican Republic
o Fiji
o Finland
o France
o Germany
o Gibraltar
o Greece
o Greenland
o Hungary
o Iceland
o Ireland
o Israel
o Italy
o Jamaica
o Japan
o Liechtenstein
o Luxembourg
o Malta
o Mexico
o Monaco
o Netherlands
o Netherlands Antilles
o New Zealand
o Norway
o Poland
o Portugal
o South Africa
o Spain
o Sweden
o Switzerland
o Trinidad and Tobago
o United Kingdom
o United States Of America
o Vatican City
We ship in accordance to the Terms and Conditions of the United
States Postal Service, but in accordance with current Federal
policies, deliveries to a few nations subject to various federal
trade restrictions are not available. Customers who attempt
to place an order from these nations will be contacted accordingly.
IMPORTANT NOTICE: Orders placed from outside of the U.S.A. may be subject to additional taxes, levies and tariffs as required by your local or federal taxing authority. Any fees levied against an order are the sole responsibility of the customer and failure to pay these fees may prevent your shipment from entering your country. theCHEstore.com bears no responsibility and does not pay for these fees and taxes and encourages you to contact your local taxing authority prior to placing the order.
In our experience, additional fees are rarely applied.
Should you receive a damaged or defective item from theCHEstore.com,
you may return it for a full refund or exchange. Claims must
be made within 30 days of receiving order.
All returned merchandise must include all original factory packaging,
materials, and/or documentation. Please use caution when unpacking
your order. We are not responsible for items damaged in unpacking.
Merchandise returned to us in new condition (unused and/or unopened)
will be refunded the full purchase price, less shipping and
handling charges.
Washed and/or worn clothing is not returnable.
All return requests must shipped back within 30 days.
If you're returning a package because it arrived damaged or
because you received the wrong item, you will not be charged
a return shipping fee.
Our return policy is
simple:
Clothing worn or washed can not be returned, all other products
may be returned provided they are in original packaging, unused,
and undamaged.
All returned items will be refunded the value of the product
only less a $2.00 restocking fee. Upon receiving your goods,
and provided they are in "as new" condition, we will refund
your credit card and send you an e-mail notification accordingly.
Please click here
to contact theCHEstore.com about returning your order. When completing this form, select "Returns and refunds"
from the "Subject" drop-down menu.
If you received a wrong or damaged item and need to exchange
it for the same item, then
please click here
to contact theCHEstore.com to request a replacement.
You will not be charged a return shipping fee.
If you would like to exchange an item for a different one, please
return the original item and place another order for the item
you wish to purchase. You will be refunded your original purchase
price less a $2.00 per order restocking fee once we receive
the item.
Please click here
to contact theCHEstore.com for return instructions.
Please note, it takes 3-5 business days to process returns
once they arrive at our fulfillment center.
Our
return policy is simple:
Clothing worn or washed can not be returned, all other products
may be returned provided they are in original packaging, unused
and undamaged.
If my package has not arrived in a reasonable amount
of time what do I do?
The USPS has periodical delays in their shipping times due to
do holidays, adverse weather or terrorist threats. If you choose
'First-Class Mail International' as your shipping option, then
your order can take up to 60 days (45 business days) to arrive
and we will not be able to put in a claim until after that time
if it has gone missing. If you think the delivery of your package
is unreasonably late then,
please click here
to contact theCHEstore.com about tracking your package.
Undeliverable packages
Occasionally packages are returned to us as undeliverable. When
the carrier returns an undeliverable package to us, we issue
a refund (excluding shipping charges).
We are unable to re-ship orders that are returned to us as undeliverable.
If you would still like to purchase items that were undeliverable,
you are welcome to place a new order on our web site.
If you suspect your order cannot be delivered as addressed and
you have not received confirmation of its return or refund after
4 weeks from the estimated delivery date, then,
please
click here
to notify theCHEstore.com about package delivery.
Why was my package undeliverable?
Our carriers may deem a package undeliverable for one of the
following reasons:
·
Incorrect address. If the address is
incorrect or outdated, the carrier or the unintended recipient
typically returns the package to us. Please double-check
your address carefully when placing a new order. If an
APO or FPO address is entered as an international address,
the package will not reach its destination. Please
click here for
instructions on how enter an APO and FPO address.
·
Address format. If a post office box
address or P.O. Box was entered in a format our system
does not recognize, the package may be shipped through
a carrier that cannot deliver to a post office box. To
ensure that such packages are routed through the proper
carriers, please enter the box number as "PO BOX" followed
by the number.
·
Other address problems. If the order
is being shipped to a prison, there may be delivery restrictions
associated with the items or shippers. These restrictions
are determined by the penitentiary and may vary. In rare
cases, it is also possible that the address label became
illegible during the shipping and handling process.
·
Failed delivery attempts. Most of our
carriers make three attempts to deliver a package. Packages
that contain more than $400 of merchandise will always
require a signature; otherwise, it is generally up to
the driver's discretion to determine whether a signature
is required. If the driver feels it is best to obtain
a signature and no one is present to accept the delivery
after three attempts, the package will be returned to
us.
·
Refused by recipient. If a person is
receiving a gift and not expecting a gift, they may refuse
the package if they believe it was sent to them in error.
If you still want to send these items, you may want to
let the recipient know that a surprise is on the way.
Entering
APO and FPO addresses Having trouble entering an APO or FPO address on our
order form? Following these steps should help:
·
Enter the recipient's full name and
address in the relevant fields.
·
Enter "APO" or "FPO" in the "City" field.
·
Enter "AE" in the "State/Province/Region"
field if the recipient is stationed in Europe, Canada,
Africa, or the Middle East. Enter "AA" if the recipient
is stationed in the Americas. Enter "AP" if the recipient
is stationed in Asia or the Pacific. Regardless of where
the recipient is stationed, select "United States" from
the "Country" drop-down menu.
·
Following these steps will ensure that
you're charged the correct shipping amount and that your
order will be delivered in a timely fashion. All shipments
to APO/FPO addresses are sent via U.S. Priority or First
Class Mail. We estimate 3 to 5 business days for delivery
once the order has been shipped; however, some destinations
may take longer.
We have payment options to suit everyone. All prices are in
US dollars ($USD).
Credit cards:
MasterCard and Visa are accepted through theCHEstore.com secure
on-line credit card payment processing company, Moneris
Solutions. There are two ways to pay with your credit card.
PayPal: We also accept all types of
PayPal payments.
PayPal accepts all major credit cards and does not require
registration to use.
Note:
All credit card information is securely and confidentially processed
by our payment processors (Moneris Solutions or Paypal). Your
credit card information is not stored on our server and we do
not have access to your credit card information. Every purchase
that you make from us requires that you completely fill out
the customer and shipping details form when you go through the
checkout procedure.
Tip: If you click
the "Remember me" checkbox the first time you fill
out the order and shipping details form, then the next time
you purchase from us, the form will be automatically completed
with your details.
Mail-in:
You can still pay the "old fashion" way, by mailing
in a payment to theCHEstore.com. Send us your order by e-mail
or by faxing in a completed Manual
Order Form
and then send your payment to theCHEstore.com by regular mail.
Simply follow the steps below to place an order and mail-in
your payment for it.
1.
E-mail theCHEstore.com all the details
of your order to info@thechestore.com,
making sure to include your name, full shipping address,
telephone number, and e-mail address, along with all the
order details, including product ID, description, size,
and quantity, or,
When we have received your e-mail order
or your order form, we will reply by e-mail within 24
hours (during the business week) with the shipping costs
and to finalize your order.
4.
If you approve the final costs in our
e-mail, then mail in your payment, made out to The Che
Store, to the address given at the top of the form.
You may pay by one of the following ways:
·
Money Order —
gets you immediate shipping.
·
Western Union M.O.
— gets you immediate shipping. (Note: Actual
M.O. must be mailed in.)
·
Certified Check
— gets you immediate shipping.
·
U.S. International Postal
Money Order — gets you immediate
shipping, but please make sure it's
the PINK M.O.
(for international), not the green M.O. (for
U.S.A.).
(Note: we do NOT accept any non-certified
funds, including personal checks.)
Please make sure to INCLUDE a copy of the e-mail or the
order form with all your details.
5.
We will fill your order and ship it
within 24 hours (during the business week) of receiving
your payment.
6.
theCHEstore.com immediately sends an
order details confirmation to your e-mail address. Please
retain this as you may need the information in it should
you need to enquire about your order.
·Can I pay without a credit card? — mail-in
payment
Yes. You can still pay the "old fashion" way, by mailing
in a payment to theCHEstore.com. Send us your order by e-mail
or by faxing in a completed Manual
Order Form
and then send your payment to theCHEstore.com by regular mail.
Simply follow the steps below to place an order and pay for
it without a credit card.
1.
E-mail theCHEstore.com all the details
of your order to info@thechestore.com,
making sure to include your name, full shipping address,
telephone number, and e-mail address, along with all the
order details, including product ID, description, size,
and quantity, or,
When we have received your e-mail order
or your order form, we will reply by e-mail within 24
hours (during the business week) with the shipping costs
and to finalize your order.
4.
If you approve the final costs in our
e-mail, then mail in your payment, made out to The Che
Store, to the address given at the top of the form.
You may pay by one of the following ways:
·
Money Order —
gets you immediate shipping.
·
Western Union M.O.
— gets you immediate shipping. (Note: Actual
M.O. must be mailed in.)
·
Certified Check
— gets you immediate shipping.
·
U.S. International Postal
Money Order — gets you immediate
shipping, but please make sure it's
the PINK M.O.
(for international), not the green M.O. (for
U.S.A.).
(Note: we do NOT accept any non-certified
funds, including personal checks.)
Please make sure to INCLUDE a copy of the e-mail or the
order form with all your details.
5.
We will fill your order and ship it
within 24 hours (during the business week) of receiving
your payment.
6.
theCHEstore.com immediately sends an
order details confirmation to your e-mail address. Please
retain this as you may need the information in it should
you need to enquire about your order.
theCHEstore.com has been designed to flow much like a traditional
retail environment, complete with departments featuring all
your favorite products. In addition to our departments, we have
a quick-search facility, located near the top of each page,
that enables you to search for specific terms. For instance,
if you recall seeing a Che Trucker hat, simply type "Trucker"
into the search box and then click on the submit search button.
You'll be shown a search results page with quick and easy links
to the item(s) you are looking for.
